Terms and Conditions

MSPH Ltd Terms & Conditions – 24/9/20

1.0 Product warranties offered are those extended from the manufacturers i.e: Ideal Boiler 12 years Worcester Bosch 12 Year guarantee.

1.01 In general most items we supply have 2 year warranty unless otherwise specified, this covers the goods but excludes labour involved in changing goods.

1.02 Our faulty workmanship warranty is for 5 years from the start of our works

1.03 Our warranty applies to new works undertaken by us, any existing pipework or connections are not covered under our warranty.

1.04 We sometimes offer a range price for some works, we will pro rata the charge dependant on time and materials involved.

1.05 When our estimate includes clearing away, it only relates to goods the we provide i.e: if you supply goods the packaging and debris is your responsibility unless previously agreed.

1.06 Payment: Our terms are invoices are due for payment upon receipt. Warranties are not valid until our account is paid in full.

1.07 Concealed pipework: Should we be involved in exposing and connecting to concealed services we are acting in good faith that the pipework is in a sound condition and in the location discussed, should the services not be there further charges may be applied.

1.08 Disturbance/Making Good: Every effort will be made to make good disturbed area’s mentioned in our quotations, it often is not possible to get a perfect match, we expect final fitting to be carried out by the decorator. If our works relate to water main excavation, subsidence on lawns is inevitable and it excluded from our works.

1.09 Public Liability Mark Smith Plumbing & heating Ltd carry £2M Public Liability Cover